MortgageInfo.us

The mortgage machine · Stage 6 of 7

06 Servicing

Running it for 30 years: payments, escrow and loss mitigation. What this team does, why it matters to your loan, and who's hiring for it.

81 open roles · updated October 23, 2026

The short answer

Closing is the start, not the end. A servicer collects your monthly payment, pays your property taxes and homeowners insurance from escrow, runs the yearly escrow analysis, answers your calls, processes payoffs and, if you hit a hardship, works out options like forbearance or a loan modification (loss mitigation). Servicing is the longest stage of the machine and one of the biggest employers in the industry.

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A closer look at the work

Servicing splits into performing loans (payments, escrow, customer service, payoffs, insurance and tax) and default (collections, loss mitigation, bankruptcy, foreclosure and REO, the homes a lender takes back). Investor reporting teams send the payments and loan data to whoever owns the loan, and servicing transfer teams move loans between servicers.

Federal servicing rules under RESPA and TILA set how servicers handle escrow, payment posting, error disputes and loss mitigation, so servicing roles come with real compliance training.

Why it matters to you as a borrower

Your servicer is the company you'll deal with for years. Escrow shortages, PMI removal requests and hardship help all go through it, and if servicing is transferred you get a written notice and a 60-day grace period for payments sent to the old servicer.

Typical job titles

Customer service representative, escrow analyst, loss mitigation specialist, default and foreclosure specialist, bankruptcy specialist, investor reporting analyst, REO asset manager.

All open roles in this stage (81)

About these listings. Listings are pulled automatically from each company's public careers page and may be out of date. MortgageInfo.us isn't a recruiter, doesn't accept applications and isn't affiliated with these companies. Apply on the company's own site.

Blend 1

CrossCountry Mortgage 12

Fannie Mae 2

Figure 3

Freddie Mac 3

Movement Mortgage 2

Newrez 39

Onity Group 5

Pennymac 14

Frequently asked questions

What does a mortgage servicer do?

It collects monthly payments, manages escrow for property taxes and insurance, answers borrower questions, processes payoffs, and handles hardship options such as forbearance and loan modifications. It also reports and sends payments to the loan's owner.

What is loss mitigation?

The servicer's work to help a borrower who is behind or about to fall behind keep the home or exit it gracefully: repayment plans, forbearance, loan modifications, short sales or a deed in lieu of foreclosure.

Prepared by the MortgageInfo.us editorial team. Roles are sorted into stages by job title, which is approximate. General education only, not career, financial or legal advice.